Stage 1:
Discover - The critical first stage where we identify the business objective. This phase, lasting 2 to 4 weeks depending on business size, focuses on understanding objectives, documenting the 'as-is' process, and creating process maps. Toll gate sign-offs from stakeholders are required to advance.
Stage 2:
Design - In the second stage, we craft the 'to-be' process using tools like value stream mapping. This phase runs parallel to Discover, lasting 2 to 4 weeks. We outline 12, 24, and 36-month process visions. Toll gate approvals ensure alignment with business objectives.
Stage 3:
Develop - Next, we develop new processes and environments. This includes creating Standard Operating Procedures, tools, transitions, and training. Lasting 4 to 8 weeks, this stage ensures knowledge transfer with a soft toll gate.
Stage 4:
Deploy - This stage tests and implements the process in a controlled environment with a fallback plan. Regular governance and a hard toll gate lasting 4 to 8 weeks ensure stakeholder sign-offs and success monitoring.
Stage 5:
Drive - The final stage is business as usual, implementing the new process model with regular governance via dashboards. This marks the beginning of our transformation journey, emphasising continuous improvement.